All uninstalled parts are returnable.  See below for full rules and details.   If you purchased the wrong part, you can return it, or even better we will help you find the correct part and send it out promptly.   If you believe the part is defective or misshipped, we will help figure out the issue and swiftly send you a replacement part.  Customer service agents are available 5 days a week to help with all issues, feel free to contact us with any questions. We stand behind our parts and are here to help!

Procedure

All unused and uninstalled parts can be returned.  Returns must be received by us within 30 days of invoice date.  Please open this page (click here), complete the form and return to us. You will lose shipping (actual shipping charges if you got free shipping - typically $10-$20) and there will be a Restocking Fee of 15% ($10 minimum).  We do not require a return authorization (RMA/RGA), as long as the instructions below are followed.

Returns that do not include the return form are not accepted.  Please include in box.  You are responsible for paying for the return shipment and insuring the package.  Please keep your tracking information; this is your proof of return.

Returns MUST come to our San Diego warehouse.  The address is on the Return Form.  We ship out of numerous warehouses to get the parts to you faster, but returns are processed through the San Diego warehouse.  Parts returned to other warehouses will not be refunded. 

Installed Parts & Warranties

Installed parts are never returnable.  Installed is defined as any attempt at installation.  Regardless of fault or reason, a refund will not be issued.  Your only option is to check if part is under warranty.

If this is a defective issue, please refer to the warranty page.  It is our policy to replace defective parts. If you have a problem with an installed part, please see the warranty page to check if the part is under warranty and view the complete terms of warranty.  If you return an uninstalled, wrong or mis-shipped item, it will be treated as a standard return.  Installed parts cannot be returned for credit.

Follow-Up

All refunds are processed within 2-3 weeks of us getting the part. Refunds are automatically refunded to your credit card.  It is best to check your credit card statement for the refund.  Please do not call to check the status of your return as we will not have the information until it is on your credit card.  If you have not received the refund after three weeks, please contact us with your tracking number and credit card statement.  We will need that to open a claim.